Frequently Asked Questions

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At Whole Health Pet Products 24-7 we are committed to providing you, our valued customer, and your pets a higher standard of quality products.

Return Policy:

Satisfaction Guaranteed!

We want you to be 100% satisfied with the products you order from Pet Products 24-7, you can have a full refund for all merchandise returned to us within 30 days of purchase that does not meet your satisfaction.

Simply contact us by phone (toll-free: 1-806-683-3353) or

e-mail:CustomerService@PetProducts24-7.com. We will then issue you a Return Merchandise Authorization Number and instructions for returning the product to us. Your account will be credited upon return of the goods.

Shipping:

Free Shipping & Handling!

All orders within the Continental United States are shipped via FedEx and the United States Post Office (USPS) Our average order ships in approximately 5 business days. From time to time we wait for the freshest product to arrive at our warehouse before shipping it to you. While this might delay shipping your order for a few days, we guarantee you the freshest product anywhere!

For your convenience, our delivery vendors will deliver your package to your door without requiring a signature - (In the rare instances where UPS does not deliver without a signature, a note will be left on your door requesting permission to leave your package the next day.)

Thank You for shopping Pet Products 24-7.com No matter what the size of your order, your satisfaction is always our Number 1 priority. That's why we've made a commitment to always give you prompt delivery of your pet supplies at the lowest possible rate! Here's how our shipping policy works:

All PetProducts24-7.com orders are shipped in cardboard boxes to ensure product integrity.

Shipping to the Continental US only (does not include Alaska or Hawaii)

No International Shipping.